Frequently Asked Questions
Find answers to the most common questions about our handcrafted bags and hats.
Products & Orders
What materials do you use?
We use high-quality, sustainable materials including organic cotton canvas, genuine leather, and eco-friendly hardware. Each piece is crafted with care and attention to detail.
How do I care for my items?
Canvas items can be spot cleaned with mild soap and water. Leather items should be treated with leather conditioner. Detailed care instructions are included with each purchase.
Do you offer custom orders?
Yes! We love creating custom pieces. Contact us with your ideas and we'll work with you to create something unique. Custom orders typically take 2-4 weeks.
What sizes are available?
Our bags come in various sizes from small crossbody bags to large totes. Hats are available in one size fits most (adjustable) or specific sizes. Check individual product pages for detailed measurements.
How long does it take to make an item?
In-stock items ship within 1-2 business days. Made-to-order items take 1-2 weeks. Custom orders may take 2-4 weeks depending on complexity.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 3-7 business days within the US. Express shipping (1-3 days) is available for $15. International shipping takes 7-21 business days.
Do you ship internationally?
Yes! We ship to most countries worldwide. International customers are responsible for any customs fees or import duties. Shipping costs are calculated at checkout.
Is free shipping available?
Free standard shipping is available on orders over $75 within the United States. Express and international shipping rates apply.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number to track your package on the carrier's website.
What if my package is lost or stolen?
Contact us immediately if your package doesn't arrive. We'll work with the shipping carrier to locate your package or arrange a replacement.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Custom and personalized items cannot be returned unless defective.
How do I start a return?
Fill out our return form or contact us with your order number. We'll provide a prepaid return label and instructions.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. It may take 5-10 additional days to appear on your statement.
Can I exchange for a different size?
Yes! We offer exchanges for different sizes or colors (if available). Specify your preference when submitting your return request.
Who pays for return shipping?
We provide prepaid return labels for all returns. You don't pay for return shipping.
Business & Contact
Where are you located?
We're based in Corona, California. Our studio is by appointment only, but we'd love to arrange a visit if you're in the area!
How can I contact you?
Email us at viviana@chikasarsenal.shop or use our contact form. We typically respond within 24 hours during business days.
Do you offer wholesale?
Yes! We work with select retailers and boutiques. Contact us for wholesale pricing and minimum order requirements.
What are your business hours?
Monday - Friday: 9 AM - 5 PM PST. We're closed on weekends but will respond to emails first thing Monday morning.
Do you have a physical store?
We operate from our studio in Corona, CA. While we don't have a traditional storefront, we occasionally participate in local markets and craft fairs.
Still have questions?
We're here to help! If you can't find the answer you're looking for, don't hesitate to reach out to us directly.